The Association for Imaging and Information Management (AIIM) is a valuable source of information on a variety of issues, challenges and opportunities related to the management of information. With a focus that is usually firmly rooted in digital content management, it is great to see that the article, "What is ERM?", draws on the important international standard, ISO 15489.
The International Organization for Standards drew on Australia's excellent AS 4390 when developing ISO 15489. Typical of any international collaboration, there are compromises and some say that the standard suffers as a result.
Nonetheless, it sets out the frame for records management programs that enable effective management, not just of digital records, but of the multi-media reality of business. AIIM's article is What is ERM?here.
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"Once it was the mining of ore and gold that generated wealth. Tomorrow it is going to be the mining of minds."
Leif Edvinsson, World's 1st CKO
If business guru Tom Peters is correct in saying that the currency of the 21st Century is knowledge, then any business with an eye on the future needs its staff to invest that currency. In turn, that means every business needs to make its own investment in creating the kind of culture and environment in which knowledge is nurtured, expanded and celebrated. Create the kind of workplace in which your knowledge workers invest their knowledge in your business.
When technology can be harnessed to support learning communities of practice, and when community members--your staff--excel through well designed work-flows that generate authentic and reliable records, you have a recipe for success. People, combined with information, are fundamental.
Janne Horkonen's Jaywalk
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