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Classifying Information Content

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Have you ever found yourself wrestling with where to put that interesting piece of information that is valuable for more than one purpose? What ever you do, don't put it under "miscellaneous"!

The challenge can be big enough for an individual, curious mind. In the business world, it can be an expensive game of cat and mouse to find critical information when it is needed--and as Qualcomm can attest given it's $8.65 USD penalties-and crippling cost when the information exists but isn't brought forward in time.

The records classifier is an old fashioned term for a knowledge age professional, but in regions where the management of recorded infomration in multiple media formats is not well established, it is a used, plain language reference to a critical job function.

A records classifier determines the core subject and purpose of (function served by) information that is captured and retained in some media type. Today, despite the much touted paperless office, that medium is often paper. Increasingly, it may be scanned or entered into a digital medium, presenting additional opportunities--and challenges--for management.

When the subject and business function are satisfactorily identified, a classification identifier (usually a number or alpha-numeric string) is assigned. Relevant records can be indexed against this code.

Who are these classifiers? They are worth their weight in gold, for they make the unfathomable volume of infomation content accessible. Theymust:

  • possess analytical abilities, hether inante or learned;
  • fully understand the functional relationships among business units with which they work, both administratively and in program or operational terms;
  • be conversant with a variety of classification schemes and practices so as to navigate and establish cross-function identifiers;
  • be consistent in their application of logic, confirming and adapting to patterns in information creation, use and flow so that the inevitable evolution of systems is similarly, consistently handled;
  • review content singly and in groupings so as to remain conversant with patterns;
  • create, update and communicate finding aids so that less skilled users of information systems can draw upon stored knowledge to serve their business needs in other skill areas.