IRM Strategies understands that you need to achieve meaningful results. That's why our engagements are tailored to suit the context and goals of individual clients.
Every project is unique and draws on our unusual combination of experience on both sides of the client-consultant table. Our methods include the proprietary Knowledge Resource Management model, the PIME cycle and a variety of proven methodologies tailored to suit the needs of a specific engagement.
IRM Strategies' partners have led organizations (government agencies, several hospitals, privately owned companies in both the consulting and residential property development and management realms). We have experienced less than satisfactory consulting services as clients and hold ourselves to a high standard of customer service--your satisfaction matters to us. We partner with you to achieve meaningful outcomes. We do not deliver boilerplate solutions.
- Readiness Assessment
- Evaluate your current state against your desired state. We'll help you define where you want to go, assess where you are, identify the gap and develop a roadmap to bridge the distance.
- Focus areas include readiness for a transition to electronic services and associated e-records management; development of knowledge and information resource management; change process and outcome measurement.
- Examine business processes for evidence of conformity to relevant industry and international standards to ground recommendations for correction and improvement.
- Focus areas include standards and guidelines such as the ISO 9000 quality series; ISO 15489 Records and document management series; food safety practices based on the Canada FoodSafe program; compliance with the Personal Data (Privacy) Ordinance and similar legislation
- Manage evidence of corporate decision making and action activity that is captured in multiple media.
- Establish comprehensive governance and practices for a framework for systematic management of access, use, protection, sharing, retention and disposition of recorded information.
- identify opportunities for cost saving
- Focus areas include governance, program design, taxonomy development, facilitated retention planning, media coversion planning and competency building.
- Review the effectiveness of data collection and use to identify system functionality and workforce learning needs for improved decision making and defensible, quality outcomes.
- Assess workplace culture and practices to ground competency development, continuous learning and innovation capacity. Develop programs to meet needs and construct new knowledge.
- Focus areas include performance indicator development; change process; health system management; and more
- Strengthen governance and human resource management within a collaborative, knowledge valuing culture on an agreed path of change.
- IRM Strategies provides educational support to universities in Canada and Hong Kong through curriculum design, teaching/lecturing and practitioners' advisory support to academics.
- Tailored courses, seminars, workshops and facilitated sessions are available either as part of contracted consulting engagements or as independant education and professional development offerings.
- Courses in clinical health care management, health system governance, nursing informatics and the InterRAI set of tools are available by arrangement.
Standards & Process Compliance Audit
Records Management
Informatics Audit
Innovation & Learning Capacity
Organisational Development
A variety of interventions are typically required. These are designed following an assessment phase and development of a strategic roadmap that serves as the basis for transition to your desired state.
Education & Training
Focus areas include a full range of management courses, the knowledge resource management domain, performance planning and appraisal, records management and change.
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21st Century Knowledge
"Once it was the mining of ore and gold that generated wealth. Tomorrow it is going to be the mining of minds."
If business guru Tom Peters is correct in saying that the currency of the 21st Century is knowledge, then any business with an eye on the future needs its staff to invest that currency. In turn, that means every business needs to make its own investment in creating the kind of culture and environment in which knowledge is nurtured, expanded and celebrated. Create the kind of workplace in which your knowledge workers invest their knowledge in your business.
When technology can be harnessed to support learning communities of practice, and when community members--your staff--excel through well designed work-flows that generate authentic and reliable records, you have a recipe for success. People, combined with information, are fundamental.